FAQs

We ship (and support) our products to all 50 U.S. States, Canada, the United Kingdom, Europe, Australia, and New Zealand.

For all other countries and destinations, please contact us.

Most orders are ready for pickup at our warehouse or ship within 7 to 10 business days via freight or a shipping agent of your choice.

We’re excited to offer exclusive financing solutions through our partnership with leading financial institutions. Whether you’re a new business or have less-than-perfect credit, our lending partners provide tax-deductible programs featuring low down payments and flexible approval criteria.

Learn more about our financing options here.

Delivery times will vary based on product availability, configuration, and size. For in-stock items that meet your application’s requirements, delivery can be as fast as 7-10 business days. Please contact us to confirm availability.

BOLT LED is committed to providing tailored solutions through its versatile product line to meet the unique needs of each application. Some products, custom solutions, and specialized application requirements may necessitate special orders, which could result in longer lead times. Your BOLT LED representative will provide an estimated timeline for your specific solution.

Please note that delays may occur due to factors beyond our control, including supply chain disruptions, shipping issues, quality assurance processes, holidays, or force majeure events. Lead times are subject to change. We strongly recommend waiting until all purchased equipment has been delivered, inspected, and, if applicable, undergone setup or operational training before scheduling your events or installation dates. Cancellation policies apply.

BOLT LED is committed to providing top-notch support and protection for your investment. With an industry-leading warranty and exceptional service, we strive to ensure minimal downtime, reduced long-term ownership costs, and maximum ROI for your BOLT LED product.

Our Standard Signature 6-Year Warranty covers all parts, components, labor by authorized personnel, and even round-trip shipping costs for components sent back to our facility for service. Additionally, we offer extended warranty options of up to 10 years on select products and applications, providing even greater peace of mind.

To ensure seamless operation, BOLT LED provides unlimited technical support via phone, email, and remote desktop at no extra cost for the entire duration of ownership. Our US-based support team is available 24/7/365 to assist with any technical inquiries.

Our state-of-the-art service facility in California is fully stocked with parts and staffed by trained professionals ready to service your product. Moreover, our extensive network of Authorized Dealers and 3rd Party Service Professionals ensures that on-site service is available whenever necessary.

While adding more panels is possible, slight differences in color and brightness may arise between sets due to variations in production batches and the natural aging of LEDs over time. This is a common characteristic across all manufacturers.

To address this, we offer calibration options that can help achieve a closer match, though perfect consistency cannot be guaranteed. As a best practice, we recommend purchasing the largest screen size you anticipate needing to ensure long-term compatibility.

For further details, check out our blog post here 

We’re excited to welcome you to our state-of-the-art showroom located at our San Diego, CA headquarters. Here, you can explore our full range of products firsthand.

To provide the best experience, showroom visits are by appointment only. This ensures that the specific products you’re interested in will be ready for demonstration, and a dedicated representative will be available to assist you.

Let us know how else we can help!